Level

Job Location

Position Type

Illuminate Education is the leading provider of integrated K-12 SaaS-based software and content solutions. We are dedicated to bringing teachable moments to light by providing educators with the most powerful visualization of the whole student from one simple view. Driven by data and insights that reveal opportunities for growth, Illuminate's innovative tools are designed to increase the power of teaching and the delight of learning. Our team is passionate about our mission to impact student outcomes and serves over 12 million students across all 50 states.

At our core, we are former educators - teachers, technologists, curriculum specialists and administrators working side-by-side with world-class product development and other support teams to innovate and deliver what teachers want and students need – truly adaptive assessments, data that informs instruction, and linkage to curriculum.

We are headquartered in Irvine, CA with 10 offices across the United States and in India. We have the privilege of being owned by Insight Venture Partners, a leading global private equity and venture capital firm committed to the field of education technology.

Our success is ensured by the diversity of our team which benefits our customers our products, and our communities. Illuminate Education is proud to be an equal opportunity/affirmative action employer. We offer a flexible and competitive program of benefits and workplace programs designed to ensure Illuminators are able to do their best, most creative work.

Reports to

Director, Information Technology

Location

Remote. Position location is listed as Minneapolis for posting purposes but is 100% remote and can be based anywhere in the US.

Position Overview

The Salesforce Analyst will collaborate with the Salesforce team to support Illuminate users and proactively evolve the infrastructure and processes related to Salesforce and integrated platforms. Responsibilities include: internal support cases, user training and provisioning, metrics support, reporting, testing, and growing your skill-set.

In addition, the Salesforce Analyst will work closely with the team to complete project tasks while both receiving and sharing technical guidance with peers. The individual should be self-motivated and take initiative to advance their knowledge independently when possible. As experience and skill-set grow, the Salesforce Analyst will be asked to handle increasingly complex tasks to support the evolution of Illuminate Education’s internal platform and process.

Key Responsibilities

• Engage with multiple business groups and stakeholders, as well as IT staff

• Communicate technical processes to non-technical users

• Run periodic processes (i.e. order batch process) and system backups

• Maintain Applications Services Metrics (weekly, monthly, quarterly, and annually)

• Provide Tier 1 support for all Salesforce users.

• Provide reporting assistance, report building, and user training on how to build reports

• Assign user access (password resets, user provisioning, user access changes)

• Answer existing process questions and work with users to help them understand their core processes

• Provide new user training for business groups (Customer Success, Sales, Marketing, etc.)

• Maintain Training Plans and keep training documentation up-to-date for other business groups (Customer Success, Sales, Marketing, etc.)

• Load data for Customer Success, Sales, and Marketing (territory management, marketing leads, etc.) and update existing data

• Maintaining data quality by conducting data integrity audits, reviewing reports, and working with data owners to fix issues

• Work with Finance/Order Management to resolve account and contact duplication issues by merging and deleting records

Desired Experience & Qualifications

• 2+ years experience as a Salesforce Analyst

• 2+ years Salesforce experience

• 2+ years of customer support experience (cases)

• Salesforce Administrator certification preferred

• Experience in subscription based (SaaS) environment is ideal

• Strong analytical, troubleshooting and problem solving skills

• Must be self-sufficient in basic troubleshooting (Testing, Online Research, etc.)